Privacy Policy

1. Introduction

Welcome to gdb99. We are committed to safeguarding the privacy and personal data of every player who visits or registers on our platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use and store it, and the choices available to you as a user based in Bangladesh or anywhere else you access our services from.

By accessing or using gdb99, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

2. Information We Collect

We collect two broad categories of information: information you provide to us directly, and information collected automatically when you use our platform.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address (city and district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Payment information: mobile banking account references for bKash, Nagad, Rocket, or Upay; card details for Visa or Mastercard transactions. Full card numbers are never stored on our servers.
• Identity verification documents: national ID (NID), passport, or other government-issued identification as required for KYC compliance.
• Communications: messages submitted via our support channel, including any queries, complaints, or feedback you send to [email protected].

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage data: pages visited, games played (cricket betting, slots, live casino, crash games), session duration, wagering history, deposit and withdrawal records, and navigation patterns.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers used to improve your experience on gdb99.

3. How We Use Your Information

gdb99 uses the information we collect for the following purposes, all of which are necessary to deliver a safe, fair, and enjoyable gaming experience for our players across Bangladesh:

• Account creation and management: to register your account, verify your identity, and maintain accurate player records.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely.
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance via our support email.
• Compliance and fraud prevention: to comply with anti-money laundering (AML) obligations, detect and prevent fraudulent activity, and fulfil KYC requirements.
• Platform improvement: to analyse usage patterns, fix bugs, optimise game performance, and develop new features relevant to the Bangladesh market.
• Responsible Gaming: to monitor player behaviour for signs of problem gambling and to apply self-exclusion or account limits where appropriate.

4. Sharing of Your Information

gdb99 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments, conducting identity verification, or providing analytics — all bound by strict confidentiality agreements.
• Legal obligations: when required to do so by applicable law, court order, regulatory authority, or law enforcement agency, we may disclose your data to comply with such obligations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not permit our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

gdb99 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and understand how you interact with different pages and games on gdb99.

We use the following types of cookies: essential session cookies (required for the platform to function), preference cookies (to remember your language and display settings), and analytics cookies (to measure platform performance and improve our services). You may disable non-essential cookies through your browser settings; however, doing so may affect certain platform functionalities.

6. Data Security

We take the security of your personal information seriously. gdb99 employs industry-standard SSL (Secure Socket Layer) encryption across all data transmissions between your device and our servers. All sensitive account information is stored on secure, access-controlled servers. Our internal teams operate on a strict need-to-know basis, and only authorised personnel may access player data.

While we make every reasonable effort to protect your data, no system is completely impenetrable. In the unlikely event of a data breach that may pose a risk to your rights, we will notify affected users promptly in accordance with our obligations and take immediate steps to contain and remediate the situation.

7. Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide you with our services. If you close your account, we may retain certain records for a defined period thereafter to comply with our legal and regulatory obligations (such as AML and KYC requirements), resolve any outstanding disputes, and enforce our agreements. When your data is no longer required, it will be securely deleted or anonymised in line with our data management procedures.

8. Your Rights

As a user of gdb99, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: you may object to certain types of data processing, such as direct marketing communications, at any time.

To exercise any of these rights, please contact our support team at [email protected]. We will endeavour to respond to all legitimate requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them.

9. Third-Party Payment Processors

To process financial transactions on gdb99, we work with established payment service providers including bKash, Nagad, Rocket, Upay, and international card networks such as Visa and Mastercard. When you make a deposit or request a withdrawal, relevant transaction data is shared with these processors solely for the purpose of completing your payment. These providers operate under their own privacy policies and security frameworks, and we encourage you to review them. gdb99 does not store complete card numbers on its own servers; card data is handled exclusively by PCI-DSS-compliant payment processors.

10. Protection of Minors

gdb99 is strictly an adult-only platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. All players must be 21 years of age or older to register and use gdb99. During the registration and KYC process, we verify the age of our users to ensure compliance with this requirement. If we become aware that personal data has been collected from a person under 21 without appropriate parental consent, we will take immediate steps to delete that information and close the associated account.

11. Changes to This Privacy Policy

gdb99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or operational requirements. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered users via their account email address.

Your continued use of gdb99 following any modification to this policy constitutes your acceptance of the updated terms. We encourage all users to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gdb99 handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing all privacy-related enquiries in a timely and transparent manner.

Email: [email protected]